The novel video telephone telephone too chat interface, existence piloted at the ongoing Gitex Technology Week inwards Dubai, volition initially last available inwards sign linguistic communication for Standard Arabic speakers.
The Roads too Transport Authority (RTA) volition shortly integrate a novel channel to communicate amongst 'People of Determination' at its telephone telephone centre.
The novel video telephone telephone too chat interface, existence piloted at the ongoing Gitex Technology Week inwards Dubai, volition initially last available inwards sign linguistic communication for Standard Arabic speakers.
H5N1 caller tin log on to the RTA website too and thence pick out the selection to video chat amongst an agent inwards sign language. There are also pre-recorded sign linguistic communication videos to response unopen to of the most mutual queries. The advanced services are powered past times Avaya Live too Web RTC for video conferencing too chat, amongst Avaya Aura Contact centre responsible for the intelligent routing of the client to the appropriate RTA contact centre agent.
"The people of decision require to last supported inwards all aspects of their life, too the RTA is proud to play our purpose inwards extending equal levels of services to all customers. Thanks to Avaya, nosotros tin deliver the service the determined ones deserve, amongst a solution that is accessible over the Internet without the require to begin whatever additional tools or apps," said Ahmed Mahboub, RTA's executive managing director for client service.
"The sign linguistic communication telephone telephone centre empowers the 'people of determination' past times offering client services tailored for people amongst disabilities," he underlined.
Nidal Abou Ltaif, president of Avaya International, added: "In designing client sense solutions for the digital age, leading organisations similar the RTA recognise that the conversation has moved on from existence only well-nigh technology scientific discipline to how it enhances the lives of residents too visitors."